Other questions

Can I buy Harry Potter eBooks or digital audio books anywhere else?

No, the Pottermore Shop is the only place you can buy the Harry Potter eBooks and digital audio books by J.K. Rowling. You can buy all seven books separately or buy The Complete eBook Collection and The Complete Digital Audio Book Collection (available in English and German).

You can send Harry Potter eBooks and digital audio books as instant gifts to anyone who has an email address. See Instant gifts for more information.

Can I buy a book from the Pottermore Shop if I am under 18 years old?

The Pottermore Shop is intended for people who are 18 years old or older. However, parents and guardians can share their purchases with their children under 18 as set out in our Terms & Conditions.

How do I know this site is secure?

You can tell whether the site is secure once you are logged in, or while you are in checkout, by verifying that 'https' has replaced 'http' at the beginning of shop.pottermore.com in your browser address bar. Also, a small locked padlock will appear in the address bar or at the very bottom of your browser window.

For further information, please refer to your browser's documentation for help on identifying secure pages. We strive to keep your data and our payments process safe and secure by employing high-level SSL encryption technology and other techniques and we monitor our security continuously.

What can I do to safeguard my Pottermore Shop account?

For safer online shopping we advise that you take the following steps:

• Choose a password that is difficult to guess and don't write it down or share it with anybody
• Protect your payment card by signing up with MasterCard SecureCode or Verified by Visa
• Ensure that you log out of the Pottermore Shop once your visit has ended

How do I make sure I get the best experience using the Pottermore Shop?

To ensure you have the best experience using the Pottermore Shop, we recommend that you use one of the following web browsers:

• Google Chrome 16+
• Internet Explorer 8+
• Firefox 8+
• Safari 5+

Please note that if you are using an older version of any of these browsers then you may not get the best experience when using the Pottermore Shop. We advise all our customers to update their browsers to a version listed above.

How do I enable JavaScript on my browser?

Google Chrome

1. Click the spanner icon at the top right of the browser window
2. Select 'Options' (Windows) or 'Preferences' (Mac)
3. Click 'Under the Bonnet/Hood' and 'Content Settings'
4. Close the 'Preferences' window
5. Beside the heading 'JavaScript', ensure that the 'Allow all sites to run JavaScript' option is selected
6. Close the 'Options' or 'Preferences' tab
7. Click the 'Back' button to return you to the previous page
8. Click the 'Refresh' button and proceed

Internet Explorer

1. Click 'Tools' at the top left of your browser window and select 'Internet Options'
2. Click on the 'Security' tab and then the zone labelled 'Internet'
3. Under 'Security level for this zone' click 'Default Level'
4. Click 'Apply' and then 'OK'
5. Click the 'Back' button to return you to the previous page
6. Click the 'Refresh' button and proceed

Please note, if you require customised Internet security settings, ensure that the 'Active Scripting' in the 'Scripting' section of your Customised Security Settings is enabled.

Firefox

1. Click 'Tools' at the top left of your browser window and select 'Options'
2. Select the 'Content' tab
3. Make sure that the 'Enable JavaScript' box is ticked
4. Click 'OK'
5. Click the 'Back' button to return you to the previous page
6. Click the 'Refresh' button and proceed

Safari

1. Click 'Safari' at the top left of your browser window and select 'Preferences'
2. Select the 'Security' tab
3. Make sure that the 'Enable JavaScript' box is ticked
4. Close the 'Preferences' window
5. Click the 'Back' button to return you to the previous page
6. Click the 'Refresh' button and proceed

I have received a suspicious email from Pottermore. What should I do?

Pottermore will never send you any emails asking you to provide your account details, card details or personal information.

If you receive an email that appears to be from the Pottermore Shop asking for any of this information, please Contact us and we will investigate this for you.

Is the Pottermore Shop accessible to the visually impaired?

We are committed to ensuring everyone can access the Pottermore Shop. This includes people with sight problems, hearing, mobility and cognitive impairments. We aim for a consistently high level of usability for our entire audience.

The Pottermore Shop conforms to the majority of the A and AA compliance guidelines as specified by the Web Content Accessibility Guidelines (WCAG 2.0).

We actively work with the Royal National Institute for the Blind (RNIB) throughout our site development to fully understand accessibility compliance requirements and to continually improve the usability and accessibility of the Pottermore Shop.

See our Accessibility section for further details.