Payments, charges and refunds
What countries can I order from?
You can buy the Harry Potter eBooks and digital audio books from any country in the world. Certain editions are not available for sale in some countries, but there are always editions available to buy for yourself or as instant gifts in every country.
Non-UK customers, please note that some payment card issuers charge a small international transaction fee. See Are there any other charges?
What payment types can I use?
We accept Paypal, MasterCard, Visa, American Express, Carte Bleue, JCB, Maestro and Solo credit and debit cards at the Pottermore Shop. We do not accept cheque or any other kind of payment at this time, although we will add additional payment options in the future.
For customers outside the UK, you may need to contact your bank in order to enable your card for international payments.
What currencies can I use to a make a purchase?
At present you can use £ GBP, € EUR,$ USD and ¥ JPY to buy eBooks and digital audio books from the Pottermore Shop. To make sure that the books are shown in the right currency for you, please select the currency from the drop-down list at the top of the page.
Are there any other charges?
Please be aware that purchases made from the Pottermore Shop may carry an international service charge for cross border transactions (i.e. where the retailer and customer are in different countries). The Pottermore Shop is based in the UK and all orders placed outside the UK may incur these international service charges. Not all payment card transactions carry this charge (it depends on your card issuer) and the amount varies depending on the type of card used (it is generally a small percentage of the total). Please note it is your responsibility to be aware of any international service charges that your payment card issuer may charge. As we have no visibility or control of these fees, when applied, we are unable to refund them.
What applicable taxes might be included?
As a UK-based company, Pottermore Limited pays Value-Added Tax (VAT) on all purchases by residents of European Union member states. If you require a VAT receipt, please Contact us.
I think someone has fraudulently used my card on this website. What should I do?
If you think someone has fraudulently used your card on this website, please contact your card provider as soon as possible to let them know and rectify the problem.
Please also Contact us to report the fraudulent use, so that we can take any appropriate action.
My card has been declined. What should I do?
If you tried to purchase a book from the Pottermore Shop but your card was declined, please contact your bank or card provider to rectify the problem for you.
I have been charged the wrong price. What should I do?
Please note, book prices are set in a single currency, so each day the prices in alternative currencies will vary slightly, according to the exchange rate.
If you still believe you have been charged the wrong price, please Contact us , choose 'Payment' within the 'Reason you are contacting us' list, then select 'I have been charged the wrong price'. Please also include concise and relevant details, including the order number, so we can deal with your query as quickly as possible.
How do I get a refund?
Under normal services we cannot, unfortunately, offer refunds once a purchase has been completed. Please see our Terms & Conditions for more details about cancellation rights and refunds.
If you wish to exchange a gift purchased for someone else for another book, you can request a refund so long as the gift code has not been redeemed. Any refunds given will be equal to the purchase price of the book.
If you would like to request a refund, please Contact us, choose 'Refunds' within the 'Reason you are contacting us' list, then the relevant 'Request a refund' option. Please also include concise and relevant details so we can deal with your query as quickly as possible.
My refund was incorrect. What should I do?
Please click the Contact us link, choose 'Refunds' within the 'Reason you are contacting us' list, then 'Refund error'. Please also include concise and relevant details so we can deal with your query as quickly as possible.
Can I place an order over the phone?
The only way you can buy Harry Potter eBooks and digital audio books is online, via the Pottermore Shop. It's safe and secure, and we accept all major credit and debit cards.
What is the additional payment verification required by my bank?
Verified by Visa and MasterCard 3D SecureCode are schemes provided by some banks for additional payment security for you.
Once you have registered your card for this scheme, you will be asked to enter a unique password every time you shop online.
We don't have access to this password and this should be different to the password you use to sign in to your Pottermore Shop account.
Why has the price changed since I last looked?
Book prices may vary slightly on a day-to-day basis in line with the most up-to-date exchange rate. The Pottermore Shop may also review book prices from time to time.
How do I print my order confirmation?
Select the printer icon which is displayed in your browser's tool bar or click the 'Print this page' link on the order confirmation page. Alternatively, you can save and/or print your order confirmation email which we will send you once your payment has been processed.
How can I get a VAT receipt for my purchase?
If you require a VAT receipt for your purchase, please Contact us, quoting your order number, and we will be happy to supply you with one.
Can I use vouchers from other service providers (e.g. Amazon) to pay for purchases at the Pottermore Shop?
No, you cannot use vouchers from other providers at the Pottermore Shop.