Help

Whether you're new to eBooks and digital audio books, have a question about whether a device will be compatible, or want to know more about giving and receiving books as instant gifts, this section is full of useful advice and information to help you.

• Frequently asked questions

  You'll find the answer to our most frequently asked questions here.

• About eBooks

  Find out what you need to get started and how to download eBooks from the Pottermore Shop.

• About digital audio books

  Find out what you need to get started and how to download digital audio books from the Pottermore Shop.

• About gifts

  Everything you need to know about giving and receiving eBooks and digital audio books as gifts.

• About compatible devices

  Check if you can read and listen to the Harry Potter eBooks and digital audio books on your preferred device.

• Contact

  Take a look at our Frequently asked questions first, and if you still need a helping hand, please get in touch with one of our partners or with us.

• Accessibility

  Find out what measures we are taking to ensure that the Pottermore Shop is accessible for everyone.

• Pottermore.com

  For help regarding the pottermore.com experience, please visit pottermore.com Help