Security, Privacy and Accessibility

How do I know this site is secure?

You can tell whether the site is secure once you are logged in, or while you are in checkout, by verifying that 'https' has replaced 'http' at the beginning of in your browser address bar. Also, a small locked padlock will appear in the address bar or at the very bottom of your browser window.

For further informaton about our site, please go to our Privacy Policy.

Can I buy a book from the Pottermore Shop if I am under 18 years old?

The Pottermore Shop is intended for people who are 18 years old or older. However, parents and guardians can share their purchases with their children under 18 as set out in our Terms & Conditions.

I have received a suspicious email from Pottermore. What should I do?

Pottermore will never send you any emails asking you to provide your account details, card details or personal information.

If you receive an email that appears to be from the Pottermore Shop asking for any of this information, please Contact us and we will investigate this for you.

How do I make sure I get the best experience using the Pottermore Shop?

To get the best experience using the Pottermore Shop, we recommend that you use the most updated version of your web browser.

We also recommend that you enable Java Script on your browser.

Is the Pottermore Shop accessible to the visually impaired?

We are committed to ensuring everyone can access the Pottermore Shop. This includes people with sight problems, hearing, mobility and cognitive impairments. We aim for a consistently high level of usability for our entire audience.

See our Accessibility section for full details.